+31 20 4919874

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Service Manager

Posting date: 09/03/2016
Salary: 85 000 - 95 000 USD
Job Location: USA
Industry: Automotive
Contact Phone Number: +31 20 4919874

Responsibilities:

  • -Supervise all shop activities including scheduling, estimating, work completion quality and efficiency, parts inventory and warranty claims
  • -Supervise retrofit, repair, installation and commissioning throughout the USA, utilizing internal and external resources
  • -Maintain excellent customer relations including proactive contact of customers after equipment purchase to offer installation and commissioning support
  • -Maintain excellent and constant communication with field sales staff regarding retrofit and service opportunities
  • -Dispatch of outside service technicians
  • -Hiring, management and training of technicians and service staff
  • -Ensure that all technical, quality control and administrative records are kept in an accurate and timely manner
  • -Regular communication with global HO engineering and service management
  • -Liaison with engineering and service

Requirements:

  • -Management experience of machinery service and repair facility serving heavy industrial customers
  • -Rotating equipment experience will be an asset as would experience with equipment used in any chemical or related process manufacturing
  • -Candidates should be proficient in scheduling, quality control, and the management of mechanical repair and maintenance staff
  • -technical understanding of electrical, pneumatic, hydraulic and mechanical systems
  • -experienced developing and approving service estimates for repair, service, installation and commissioning of equipment
  • -excellent people management skills
  • -must have above average custom relation skills willing to proactively develop new business opportunities for the service operation

Job conditions:

  • An employer is an international manufacturer of industrial equipment and machinery with North American HO in central NJ.They are currently recruiting an experienced Service Manager to be responsible for all in house and field service activities.


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